If direct IP fails, use AnyDesk ID – this routes via AnyDesk relay servers, bypassing port 7070 issues.
If you want, I can draft a short email or message you can send to the remote user or IT team with these steps.
AnyDesk Win32 Error 10061 is a connection error indicating that the target computer actively refused the connection. This usually happens when the AnyDesk service is not running on the remote side, or a firewall is blocking the communication. 🛠️ Understanding Error 10061
In technical terms, this is a "Connection Refused" socket error. It means your request reached the remote IP address, but the remote machine said "No." Common Causes:
🛑 Service Stopped: The AnyDesk background service is crashed or disabled.
🛡️ Firewall Blocks: Windows Defender or 3rd-party antivirus is stopping the port.
🌐 Network Issues: Proxy settings or DNS errors are misrouting the request.
🔄 Version Mismatch: One device is using an outdated version of the software. 💻 How to Fix AnyDesk Error 10061 1. Restart the AnyDesk Service
This is the most frequent solution. Even if the app looks "open," the background service might be frozen. Press Win + R, type services.msc, and hit Enter. Find AnyDesk in the list. Right-click it and select Restart. Ensure the "Startup Type" is set to Automatic. 2. Check the Remote Side
You cannot fix Error 10061 from your end alone if the remote PC is the problem. Ensure the remote PC is powered on. Confirm AnyDesk is actually running on the remote screen. Verify the remote PC has an active internet connection. 3. Configure Windows Firewall The firewall might think AnyDesk is a security threat. anydesk win32 error 10061
Open Control Panel > System and Security > Windows Defender Firewall.
Click Allow an app or feature through Windows Defender Firewall.
Find AnyDesk and ensure both Private and Public checkboxes are ticked. 4. Disable Proxy Settings
Proxy servers often interfere with direct desk-to-desk connections. Go to Settings > Network & Internet > Proxy. Toggle Automatically detect settings to ON. Toggle Use a proxy server to OFF. 5. Flush Your DNS Cache
Corrupted network data can prevent your PC from finding the AnyDesk servers. Search for CMD, right-click it, and Run as Administrator. Type ipconfig /flushdns and press Enter. Restart AnyDesk and try connecting again. ⚠️ Advanced Troubleshooting If the basic steps fail, try these deeper fixes:
Update Both Clients: Ensure both the local and remote PCs are running the latest version from AnyDesk's website.
Direct Connection: Try connecting via the IP Address instead of the AnyDesk ID to see if it bypasses the error.
Reinstall: Uninstall AnyDesk, delete the %appdata%/AnyDesk folder, and perform a clean installation.
Is the remote computer unattended, or is someone there to help? Did this start suddenly after a Windows update? If direct IP fails, use AnyDesk ID –
I can provide specific Firewall rules or command-line fixes based on your setup.
The AnyDesk Win32 Error 10061 (WSAECONNREFUSED) means the target computer actively refused the connection. This typically happens because the AnyDesk service is not running on the remote side or a firewall is blocking the traffic. 🛠️ Immediate Solutions
Verify Service: Ensure the AnyDesk application is currently open and running on the remote computer you are trying to reach.
Check Firewall: On the remote PC, ensure Windows Defender Firewall is not blocking AnyDesk. You must allow it for both Private and Public networks.
Restart Service: Close AnyDesk completely (end tasks in Task Manager) on both machines and restart the application.
Sync Time: Ensure both computers have their system date and time synced correctly. 🔍 Common Causes
Service Inactive: No server application (AnyDesk) is listening on the expected port (usually port 7070).
Antivirus Interference: Security software like Kaspersky or Norton may be blocking the connection.
Network Restriction: Corporate firewalls or proxies might be preventing outgoing or incoming AnyDesk traffic. Some users report that IPv6 autoconfiguration causes refusal
Outdated Version: Using a significantly older version of AnyDesk can lead to server connection failures. 🚀 Advanced Troubleshooting
Some users report that IPv6 autoconfiguration causes refusal errors.
Disable IPv6 temporarily to test:
If the error disappears, keep IPv6 off or update your network drivers.
For advanced users, use telnet or Test-NetConnection to verify if port 7070 is really refusing.
From your client PC:
telnet [remote_IP] 7070 (if Telnet client is enabled). Immediate "Connection refused" confirms error 10061.On the remote PC: Run netstat -an | findstr 7070. Look for LISTENING. If not present, the AnyDesk service isn't bound to the port.
If you see AnyDesk win32 error 10061, run through this three-minute checklist:
Once resolved, implement these best practices to avoid recurrence:
The fix for Error 10061 is rarely about fixing a "broken" wire; it is about adjusting behavior. You have to tell the computer to stop being so guarded.
The irony: To fix the error where the computer actively refuses you, you must tell the computer that it is not allowed to take a nap.
telnet <remote_IP> 7070