Askari Reward Points Catalogue -

| Problem | Solution | | --- | --- | | Catalogue not loading | Clear app cache or update the Askari Mobile App. | | Item shows “Out of Stock” | Reward inventory is limited. Check back on the 1st of each month when stock is refreshed. | | Points deducted but no voucher | Wait 24 hours, then contact Askari with the transaction reference number from your app. | | Shipping address wrong | Contact customer service within 2 hours of redemption; after dispatch, it cannot be changed. |

Based on industry benchmarks and typical performance of similar catalogues: askari reward points catalogue

| Metric | Current Estimate | Target (Best-in-Class) | |--------|----------------|--------------------------| | Redemption Rate (points) | 20–25% | >40% | | Active Engaged Users (quarterly login to catalogue) | ~15% of cardholders | 35%+ | | Average Time to Redeem (since earning points) | 9–12 months | 3–6 months | | Customer Satisfaction (catalogue ease of use) | 3.2/5 | 4.5/5 | | Problem | Solution | | --- |

High outstanding point liability indicates a need for more aspirational or accessible rewards. | | Points deducted but no voucher |

The Askari Reward Points Catalogue is an online (and occasionally in-branch) collection of redeemable items available to Askari Bank account holders who participate in the bank’s rewards program. It functions like a digital marketplace: the more points you accumulate, the more valuable the reward you can claim.