Do not run a setup.exe (most don't have one). Right-click the zip → Extract All to a folder like C:\CiscoDrivers\ASR9k_USB.
If you must search for a ZIP driver pack, use this verified path instead: asr9xxusbconsoledriverszip hot
Direct FTDI ZIP example (for Windows):
https://www.ftdichip.com/Drivers/CDM/CDM v2.12.28 WHQL Certified.zip Do not run a setup
If you are experiencing a hot (urgent) problem getting the console to work, here is a quick checklist: Direct FTDI ZIP example (for Windows): https://www