Here are the most common real-world scenarios that trigger this error:
Very rarely, a faulty USB port or a corrupted dongle driver (HASP/Sentinel driver) can prevent the software from reading the dongle’s internal data correctly, leading to a “mismatch” error instead of a “no dongle” error. Here are the most common real-world scenarios that
| Solution | Steps | |----------|-------| | Re-activate license | Contact AutoData support or distributor to remotely reset dongle hardware binding. | | Update dongle drivers | Download Sentinel HASP/LDK Run-time installer from SafeNet (Thales). | | Use original computer | If hardware changed, reinstall software on original machine if still available. | | Replace dongle | If damaged, order a new dongle (license transfer required). | | Disable conflicting software | Temporarily disable USB virtualization or security software blocking dongle access. | | | Use original computer | If hardware
The error message “The hardware information does not match with your dongle” in AutoData 345 indicates a security or licensing mismatch between the software installation and the connected USB hardware dongle (license key). This report outlines possible causes and recommended troubleshooting steps. | The error message “The hardware information does
Before you panic and buy a new dongle, try these solutions in order. Do not format your PC or reinstall Windows until you have tried steps 3 and 4.
When software like AutoData requires a dongle, it's essentially using that dongle as a secure way to verify that you're a legitimate user. The dongle contains a unique identifier and sometimes additional information that must match what the software expects to find. This is a common method to prevent unauthorized use of the software.
