Do not panic. Do not reinstall Windows. Follow this logical sequence.
The most common fix is to refresh the communication between the OS and the dongle. Do not panic
If a dongle is physically damaged, lost, or proven counterfeit, replacement through the vendor is required. Expect identity verification and possible fees. For legitimate hardware changes, many vendors offer a one-time or limited re-binding policy; check your service contract. The most common fix is to refresh the
If the dongle is physically dead (no LED on multiple PCs) or the HID has changed spontaneously (rare but possible due to power surge), you need a new dongle. Contact your Autodata distributor. They will send a replacement, but you will likely pay a fee (typically 50-100 EUR/USD for the hardware). For legitimate hardware changes, many vendors offer a
The error message "The hardware information does not match with your dongle" is a security validation failure occurring within Autodata software. This issue indicates a discontinuity between the software license file (configuration) and the physical hardware security dongle (USB Hardlock/Wibu Key) connected to the computer. It prevents the software from launching to protect unauthorized use due to hardware changes or system updates.