Q: I changed my phone number. Can I still log in? A: No. Your login is tied to your registered mobile number for OTP verification. You must submit a "Mobile Number Change Request" to your HR or Branch Operations team before logging in from a new SIM.
Q: The app says "Session Expired." What do I do? A: For security, the app logs you out automatically after 15 minutes of inactivity. Simply log in again. If it happens instantly, it means another agent tried to log into your account elsewhere—immediately change your password.
Q: Can I use the same login on two phones? A: Usually, no. The session is device-locked for security. If you buy a new phone, log out of the old phone first. If you cannot access the old phone, contact IT support to reset your device ID. chola sales app login
Q: I am an existing customer, not a sales agent. Can I log in to this app? A: No. The Chola Sales App is for internal sales staff only. Customers should use the Chola Customer Portal or MyChola App for loan statements and insurance policies.
| Issue | Likely Solution | | :--- | :--- | | "Invalid Credentials" | Double-check your User ID. Passwords are case-sensitive. Use "Forgot Password" if needed. | | OTP not arriving | Wait 60 seconds and click "Resend". Ensure your phone has a strong network signal. | | Account Locked | After 5 failed attempts, the system locks for 30 minutes. Contact your sales manager to unlock. | | App Crashes on Login | Clear the app cache in your phone’s settings or reinstall the app. | Q: I changed my phone number
Do not carry a scanner. Use the "Capture" feature to scan Aadhaar cards or PAN cards. The app auto-fills the customer forms, reducing typing time by 80%.
Depending on the specific division of Chola you work for (Finance vs. MS General Insurance), the app icon might vary slightly, but the logic remains the same. Follow these steps: | Issue | Likely Solution | | :---
In rural areas where internet is spotty, you can enter customer data offline. The app stores it locally. Once you return to a network zone, the app automatically syncs the data.
Cause: Multiple failed login attempts (usually 5+). Fix: