Stib Mivb Portail ✯

Data source: STIB‑MIVB annual activity reports and open data dashboard.

| Year | Unique monthly portal users | Mobile app downloads | Digital ticket share (%) |
|------|----------------------------|----------------------|--------------------------|
| 2018 | 1.2 million | 850,000 | 18% |
| 2020 | 2.1 million | 1.4 million | 34% |
| 2023 | 3.4 million | 2.2 million | 58% | stib mivb portail

Interpretation: The COVID‑19 pandemic accelerated digital adoption as contactless travel became preferred. By 2023, over half of all single tickets were purchased via the portal or its integrated app. Data source: STIB‑MIVB annual activity reports and open

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The STIB‑MIVB portal has successfully transformed how Brussels residents and visitors access public transport information and tickets. Digital adoption reached a majority of users, reduced operational costs, and improved real‑time awareness. However, the portal is not yet a complete Mobility‑as‑a‑Service hub, and it must address the digital divide and privacy concerns. With continued investment in offline features, crowding data, and inclusive design, the STIB‑MIVB portal can become a model for mid‑sized European cities.