| Issue | Solution | |-------|----------| | “Server not found” | Check technician’s IP. Ensure firewall allows port 5656 out. | | Device connects but shows “Driver error” | Restart the customer module with admin rights. | | Slow performance | Use wired network or VPN with low latency. | | Device disappears after reboot | Reconnect manually, or set “Connect on startup” in device properties. |
A receptionist’s dedicated scan-to-PC software only works with a locally attached scanner. The receptionist is WFH; the scanner is in the office.
When you deploy this specific version to your customer base, here is exactly what you get:
Step 1: Download the module
Obtain usb_redirector_technician_edition_customer_module_v1.9.7.exe from the official Electronic Team portal or your internal IT asset repository. Verify the SHA-256 checksum to avoid tampering. | Issue | Solution | |-------|----------| | “Server
Step 2: Run the installer Right-click → Run as Administrator. Accept the EULA. Select "Customer Module" (not "Full Edition").
Step 3: Driver installation A Windows Security prompt will appear asking to install the "USB Redirector Virtual Device Driver." Click Install. This driver emulates a USB root hub in software.
Step 4: Reboot (if required) Version 1.9.7 attempts to avoid reboots, but if Windows holds file locks on older USB drivers, a restart is mandatory. The installer will flag this. Let's walk through a typical remote support session
Step 5: Launch the client After reboot, open "USB Redirector Client" from the Start Menu. You will see a blank list (No devices yet).
The technician opens their USB Redirector Technician Edition console, clicks “Connect to Customer,” and enters the Connection ID and password. Within seconds, the SanDisk drive appears in the technician’s “My Computer” as a local drive.
| Setting | Recommended value | |---------|------------------| | Auto-reconnect on network failure | Enabled | | Connect on startup | Disabled (unless agreed with technician) | | Show tray icon | Enabled | clicks “Connect to Customer
Access settings via Tools → Options.
Let's walk through a typical remote support session using this software.