Open Vijeo Designer → Help → About Vijeo Designer.
Look for:
Version: 6.2.12.xx
Build: ...
📌 If you see 6.2.13.x → you have SP13 or later – do not install SP12 hotfix. vijeo designer 62 sp12 hotfix
| ❌ Don’t | ✅ Do |
|----------|-------|
| Install hotfix without SP12 first | Verify SP12 is present |
| Install random hotfixes “just in case” | Install only if release notes mention your issue |
| Use a hotfix from an untrusted source | Download from Schneider Electric SE Download Center only |
| Install on Vijeo 6.2 SP11 or SP13 | Match SP version exactly |
| Forget to backup projects | Keep .vjp + .vjpbak |
🔁 Hotfixes are not cumulative across different SPs – an SP12 hotfix will fail on SP11 or SP13. Open Vijeo Designer → Help → About Vijeo Designer
Even with a straightforward process, issues can occur. Here is how to resolve them:
| Error Message | Likely Cause | Solution |
| :--- | :--- | :--- |
| "Product not found" | You are trying to install the hotfix on Vijeo Designer 6.1 or lower. | Upgrade to 6.2 SP12 first. |
| "File in use" | Vijeo Designer runtime is running in background. | Open Task Manager > End tasks: VJEEditor.exe, VJERuntime.exe. |
| "Access denied" | Permission issue on Program Files folder. | Take ownership of the folder or use a domain admin account. |
| Project won't open | Corrupted workspace settings. | Backup and delete .vw file; re-import .vjp project. | 📌 If you see 6
Reopen Vijeo Designer > Help > About. Look for the build number. A successful hotfix installation will show something like Build 6.2.12.45 (where .45 indicates the hotfix revision, compared to .00 for base SP12).
If not found online, open a case with Schneider Technical Support (even for legacy software) → provide your exact issue. They may send the relevant hotfix.